We recognise and respect the importance of privacy and are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy applies to all pages on our website, as well as AGEM Property Group marketing activities, products, services, and existing client database. This Privacy Policy governs our data collection, processing and usage practices. It also details the ability to apply your preferences and your rights regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the website.
If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at info@agem.com.au or by mail to PO Box 880, Balcatta WA 6914.
Information collected on our website, or through any marketing activities or from existing client, employee, contractor and subcontractor databases may be utilised for direct marketing activities.
What personal information do we collect, hold and how do we use it?
AGEM Property Group collects and holds personal information from clients, employees, contractors and other individuals. We collect and hold this information when it is necessary for business purposes, predominantly to facilitate the services we provide to our clients. Initially, the most common types of personal information we collect and hold relate to the contact details and organisational roles of our clients, suppliers and other business contacts. Typically, this information includes names, addresses, telephone numbers, e-mail addresses and job titles. In the course of providing professional services to our clients, we may collect and hold more detailed personal information relating to our business proceedings. We provide any information needed to those with whom we deal with, on your behalf, to implement your financial and investment strategies.
We also use your information to enable us to manage your ongoing requirements e.g. reporting, introducing you to our related services and/or managing our relationship with you (e.g. invoicing, additional services, gift and rewards etc.) We may do so by mail or electronically unless you tell us you do not wish to receive electronic communications.
From time to time, we will use your contact details to send you direct marketing communications including offers, updates, events, articles, or newsletters that we think will be of interest to you. We always give you the option of electing not to receive these communications in the future. You can unsubscribe at any time by notifying us via the contact details in this Policy or by visiting our email preference centre and we will no longer send this information to you.
Providing the personal information of another person
If at any time a person provides the personal information of another person, he or she must ensure that the other person has read and understood this Privacy Policy and separately consents to that personal
information being used and disclosed by us in accordance with this Privacy Policy.
How do we store/hold and protect your personal information?
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you in our client files, in our CRM database and on our internal computers and servers. Our information technology service providers may use external servers for offsite back up and we may keep external hard-drives stored offsite. In some cases, your file is archived and sent to an external data storage provider for a period of time.
We ensure that your information is safe by limiting access to your data to authorised personnel only with password login access to electronic files. We maintain physical security over our paper and electronic data and premises, by using locks and security systems.
When you visit our website
You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites we may request that you provide Personal Information about yourself to enable you to access or receive some of our content. The registration and contact forms enable visitors to opt into AGEM Property Group’s mailing lists and require visitors to give contact information. If available, we also collect acquisition data (such as site referrals, campaign tracking, and search data), behavioural data (such as pages visited, time spent on our website and numbers of visits), and technical data (such as browser and devices used to access our website). This data is collected and associated with your personal information when website forms are completed, or if logged into a website. Those who have registered and subsequently wish to withdraw may opt out of receiving future direct marketing communications at any time (refer to Unsubscribe section of this policy).
In-Person & Telephone Enquiries
We use information collected over the phone and in-person to contact clients and prospective clients with information and promotional material about the AGEM Property Group or their products and services. Clients and prospective clients who do not register to receive marketing material may still be contacted as a follow-up to their enquiry. If a client or prospective client no longer wishes to receive contact, they can advise us using the contact details in the first section of this Privacy Policy.
Cookies
Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use first-party cookies to track a user’s experience through our website so we can analyse trends and patterns to provide better and more relevant user experiences.
This Privacy Policy covers the use of cookies AGEM Property Group only and does not cover the use of cookies by any third parties. If you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site.
Log Files
When you use our website we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by AGEM Property Group to provide statistics regarding the use of our website to determine how engaging our content is. The systems we use may link this data automatically to Personal Information collected such as name, email address, address, and phone number. However, you can choose to also browse our website anonymously via browser settings.
We never sell Personal Information
We do not sell, trade or rent your Personal Information to others. You will be notified of, and consent will be requested in any joint partnerships where we may share your information. Our partner may request the information from you separately. In all cases, you will be notified and consent will be requested.
Customer Testimonials & Comments
We may post customer testimonials and comments on our websites, which may contain Personal Information. We obtain each customer’s consent prior to posting the customer’s name and testimonial and will remove any comment should the customer request so.
Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
Reviewing, correcting and removing your Personal Information
You have the following data protection rights:
- You can request access, correction, updates or deletion of your Personal Information.
- You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
- If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information.
Unsubscribing from our communications
You may unsubscribe from our marketing communications by clicking on the ‘opt-out’ link located on the bottom of our emails, or by sending us an email us at info@agem.com.au. Customers may not opt out of receiving transactional emails related to their account with us.
Opt-out requests exclude any non-marketing communications that we deliver (by email, post, phone, or other means) that are related to a contract you have signed with us.
